Are you trying to set up an email account a company gave you? Those can be a little tricky. (that's the error I got when trying to help set up my dad's email) It is possible to do, but it takes some trying lol
Other than that, if it's a "free" email (google, yahoo, hotmail) I'm not real sure what the cause would be...
__________________
-"cuentale que te traigo loca"-
|