BlackBerry Forums Support Community - View Single Post - Cannot Activate Passport but all other Blackberry Devices

nobody7290 · 02-04-2015, 05:51 PM

I just want to share this, in case someone else has a similar problem:
I manage a BES 10.2. Recently a passport was bought, but could not be activated.

I tried Z10, Z30, playbook. All of them activated ok, but with a litte warning about a problem with the certificate store. Also IT policy of activated devices displayed error.
I first thought the passport 10.3.1 (not official) Software was the culprit, but resetting the passport to 10.3 did not help.
All activations ended after .... Deleting previous workspace.... with an error. USB activation ended with an error 62.

I read:
https://supportforums.blackberry.com/t5/BlackBerry-Enterprise-Service-10/Unable-to-activate-any-BB-device-Q10-Z10-PlayBook-after-upgrade/td-p/2388337/page/2

and:
http://supportforums.blackberry.com/t5/BlackBerry-Z30/Failed-to-Activate-Work-Account/td-p/2864482/page/2

both did either not apply or help.

Finally I checked the permissions of the besshared folder, and found that everyone had full permissions but the besadmin had read permissions at the share level. The same in the directory permissions.
I corrected this and gave the besadmin account full permissions.

Voila, the passport activated fine, and all warnings and policy errors were gone.

02-04-2015, 05:51 PM	#1
nobody7290 BlackBerry Extraordinaire Join Date: Mar 2006 Model: 9700 Carrier: t-mobile Germany Posts: 1,381	Cannot Activate Passport but all other Blackberry Devices Please Login to Remove! I just want to share this, in case someone else has a similar problem: I manage a BES 10.2. Recently a passport was bought, but could not be activated. I tried Z10, Z30, playbook. All of them activated ok, but with a litte warning about a problem with the certificate store. Also IT policy of activated devices displayed error. I first thought the passport 10.3.1 (not official) Software was the culprit, but resetting the passport to 10.3 did not help. All activations ended after .... Deleting previous workspace.... with an error. USB activation ended with an error 62. I read: https://supportforums.blackberry.com/t5/BlackBerry-Enterprise-Service-10/Unable-to-activate-any-BB-device-Q10-Z10-PlayBook-after-upgrade/td-p/2388337/page/2 and: http://supportforums.blackberry.com/t5/BlackBerry-Z30/Failed-to-Activate-Work-Account/td-p/2864482/page/2 both did either not apply or help. Finally I checked the permissions of the besshared folder, and found that everyone had full permissions but the besadmin had read permissions at the share level. The same in the directory permissions. I corrected this and gave the besadmin account full permissions. Voila, the passport activated fine, and all warnings and policy errors were gone.
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