[cartwfh]

I've had this problem with devices also. The way around it in our case is to "scrub" the hand held through the application loader.

1) Disable the wireless signal and Create a complete back up of the handheld. Remember to not re-enable the wireless signal until the end of this procedure. (after the back up, click the advanced button and take note of overall amount of storage available. It may say something different than 0)

2) connect the device and start the application loader ( assuming you have the correct handheld software version loaded on that machine) The app list will populate most likely with out needing any updates.

3) click next, then click "advanced"

4) click be sure to check the box that says ''remove all application data''. click next

5) select the option to not back up and restore the handheld's application data. (this will restore the device to a clean state.)

6) after this finishes and the device returns to the icons screen, reopen back up and restore then click the advanced button.

7) begin selecting only the things that cannot be restored by a synchronization. Like the e-mail messages, phone logs and SMS logs ( if the device is also used regularly as a phone.) Also take not again of how much space is available on the unit

8) re-sync the device at the users desktop ( if this initial procedure was not performed there) then re-enable the wireless signal to bring down any queued messages.

THE POINT OF THIS PROCEDURE IS TO REMOVE ANY HIDDEN ACCUMULATIONS OF CACHE FILES, WEB PAGES AND OTHER POSSIBLY CORRUPTED FILES FROM THE DEVICE.