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mugry · 05-26-2009, 03:15 PM

Just just installed and cannot make the sync work. THe BB version and the desktop sync version are both .1255.

I have tried uninstalling/reinstalling the desktop, and the BB software. he behavior hasn't changed.

What seems odd is that the initial sync works well. I can delete the internal database, clear the BB keyfile and then sync from the desktop to the BB. When I set the internal key file to the file that I manually copied from the desktop to the BB I can see my information. If I change one item on the PC and try to resync the "Unable to Decrypt Device Database using the supplied credentials." pops up.

Anyone have any thoughts on what to try next?

05-26-2009, 03:15 PM	#14
mugry New Member Join Date: May 2009 Model: 9530 PIN: N/A Carrier: Verizon Posts: 4	Error "Unable to Decrypt Device Database using the supplied credentials. " Just just installed and cannot make the sync work. THe BB version and the desktop sync version are both .1255. I have tried uninstalling/reinstalling the desktop, and the BB software. he behavior hasn't changed. What seems odd is that the initial sync works well. I can delete the internal database, clear the BB keyfile and then sync from the desktop to the BB. When I set the internal key file to the file that I manually copied from the desktop to the BB I can see my information. If I change one item on the PC and try to resync the "Unable to Decrypt Device Database using the supplied credentials." pops up. Anyone have any thoughts on what to try next?
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