So you've had yours replaced once, correct? There is no reason to go into the store to get the replacement. My husband and I have both had ours replaced (me twice) and we did it all over the phone. They mailed us the phones and we just had to mail the old ones back in their pre-paid envelope.
BTW, Be happy they still have that replacement policy (the 3x's)...if they really still do. Verizon discontinued that practice.
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No longer a BES Admin, but it was fun while it lasted!
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