Quote:
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Originally Posted by Dataviz Support
Document ID: 14189
Last Reviewed: 7/1/2008
Problem:
The NUM lock does not stay on in Sheet To Go when I try to type numbers.
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Correct.
Quote:
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Originally Posted by Dataviz Support
Solution:
This is normal behavior on a BlackBerry smartphone.
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Incorrect - see next quote and response.
Quote:
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Originally Posted by Dataviz Support
If you press the Alt key once, the NUM lock will turn itself off after entering one number.
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Incorrect. This is
not NUM lock. This is alternate character entry.
Quote:
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Originally Posted by Dataviz Support
In order to keep the NUM lock turned on so you can enter multiple numbers, press and hold the Shift key and press the Alt key.
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Incorrect. You must press (or hold) ALT and then press LEFT SHIFT. Following those directions accomplishes nothing.
Quote:
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Originally Posted by Dataviz Support
The number lock mode symbol should apear in the upper-right corner of the screen, and will stay on until you turn it off (by pressing the Alt key again).
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Incorrect. It
doesn't stay on - that's the problem.
The problem is clearly with their software, as NUM lock works as intended anywhere else I've tried it.