BlackBerry Forums Support Community - View Single Post - How can I restore 9780 backup data to my new Q10?

Smacca · 08-02-2013, 04:57 PM

My 9780 is completely dead. First I got the white screen of death for a few days, then it collapsed completely. I've tried everything -- holding the power button while plugging it in and inserting the battery, etc -- to no avail.

Luckily, I made a full backup.

I ran out and bought a new Q10, and went to restore all my data to my new phone...but the new BlackBerry Link software appears to require the old phone to be alive.

Is there any way to restore my data on a new Q10 using a backup file from my (OS6) 9780? (If not, there really should be, because a lot of people whose BBs dies and they loyally replace them with a new BB are going to be very annoyed!)

08-02-2013, 04:57 PM	#1
Smacca Thumbs Must Hurt Join Date: Jun 2007 Model: Q10 PIN: N/A Carrier: O2 Ireland Posts: 75	How can I restore 9780 backup data to my new Q10? Please Login to Remove! My 9780 is completely dead. First I got the white screen of death for a few days, then it collapsed completely. I've tried everything -- holding the power button while plugging it in and inserting the battery, etc -- to no avail. Luckily, I made a full backup. I ran out and bought a new Q10, and went to restore all my data to my new phone...but the new BlackBerry Link software appears to require the old phone to be alive. Is there any way to restore my data on a new Q10 using a backup file from my (OS6) 9780? (If not, there really should be, because a lot of people whose BBs dies and they loyally replace them with a new BB are going to be very annoyed!)
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