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Old 10-05-2006, 10:01 AM   #10
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MI_BB_TECH's Avatar
Join Date: May 2005
Location: Michigan
Model: 8530
Carrier: Verizon
Posts: 27
Question Thank you sire may I have another!!

I have the same problem only we are a GroupWise Shop. We have some users that do not want to synchronize wirelessly (Go Figure?!?!) so they want to synch it on their desktops like a palm. When they go to sync they get this: Handheld Tools Desktop Manager has encountered a problem and needs to close. We are sorry for the inconvenience. It does the typical MS error reporting and thats it... I've uninstalled reinstalled DM, wiped the device, nothing seems to work. I was going to upgrade to Desktop 4.2 but It won't let me install that because it says that the isscript.msi is missing. I've checked.. its there.. On the chance it was corrupted I installed a fresh copy and then tried to run it manually... still can't install 4.2. We run XPSP2 on our desktops and GroupWise 6.5.3