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A soft reset is a three-key combination that resets the BlackBerry smartphone without removing the battery. It is only available on BlackBerry smartphone models with a QWERTY keyboard. Do not attempt to perform a soft reset on BlackBerry smartphones that are equipped with SureType® technology or the SurePress; touch screen, such as the BlackBerry® Pearl; Series, BlackBerry® Pearl; Flip Series, and BlackBerry® Storm; smartphone.

To perform a soft reset, complete the following steps:

Press and hold the Alt key on the BlackBerry smartphone.
While holding down the Alt key, press and hold the Right Shift key.
With both of those buttons still pressed, press the Backspace/Delete key. The display on the BlackBerry smartphone turns off to indicate that the reset has started, and the keys can now be released.
Note: Some BlackBerry smartphones do not display the Alt, Right Shift, and Backspace/Delete keys in the same manner. However, the location of the keys does not change.