BlackBerry Forums Support Community - View Single Post - Moving users between Exchange 10 databases in a BES 10.1 environment

hitty · 10-01-2013, 05:52 AM

Hi All.
Can someone explain why a device reactivation is needed after a users mailbox has been moved to another exchange database?

Once the mailbox has been moved the users BB10 device stops receiving emails and its completely wiped all previous emails. Not until I set a new activation password and reactivate does it then pull the mailbox info down again.

I've read these but am not sure it applies as it is in reference to BES 5 and MAPI:
KB00142-Cannot send or receive email messages because a user mailbox is moved to another mailbox store on the same Microsoft Exchange Server

http://www.blackberry.com/btsc/KB22914

Thanks
H

10-01-2013, 05:52 AM	#1
hitty Thumbs Must Hurt Join Date: Jun 2006 Model: 9780 Carrier: Vodafone UK Posts: 71	Moving users between Exchange 10 databases in a BES 10.1 environment Please Login to Remove! Hi All. Can someone explain why a device reactivation is needed after a users mailbox has been moved to another exchange database? Once the mailbox has been moved the users BB10 device stops receiving emails and its completely wiped all previous emails. Not until I set a new activation password and reactivate does it then pull the mailbox info down again. I've read these but am not sure it applies as it is in reference to BES 5 and MAPI: KB00142-Cannot send or receive email messages because a user mailbox is moved to another mailbox store on the same Microsoft Exchange Server http://www.blackberry.com/btsc/KB22914 Thanks H __________________ "I have no special talents. I am only passionately curious." Albert Einstein Last edited by hitty; 10-01-2013 at 05:55 AM..
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