Quote:
Originally Posted by flash24
You have all the rights in the world to complain, your a paying customer. "Customer is always right"
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No their not. In this case the OP did not correctly install the sim card, thus causing potential damage to the device and the sim card.
The rectify, the op took his phone to a T-mobile store, where he assumed anybody that worked there would be authorized and able to "fix" his phone to working order. He did not ask any questions regarding the Rep's technical background and just assumed that the rep/manager could fix it.
It's his fault that he did not ask questions, and did not get a educated authorized tech to fix his phone in the first place. He then blames the carrier, T-mobile and goes on a pitiful ignorant journey crying and weeping that no one cares about him and that he "has" to spend double the price on a different carrier because he was to ignorant to not make himself be in this position.
The fact that T-mobile agreed to cancel all charges and take you out of collections is just consumer relations, and they are not required to do that because it is your fault that your device was "scratched" and aesthetically "damaged" to which there was no overall reduction of the phones usability.
Quite pathetic these forums are, all a bunch of whining users who can't even install a sim card correctly.