[aiharkness]

I don't think that advice is helpful.

Can you go into a store and get some hands on help?

Honestly this shouldn't be that difficult.

If and when you are sure the service books were sent and if the problem is not corrected, I would reinstall the OS if it were me. That will rule out software problems, and the service books will automatically be pushed to the device when it connects. This is easy enough to do if you know what you are doing.