BlackBerry Forums Support Community - View Single Post - Intermittent Radio Switch-off

gansharma · 10-15-2011, 12:26 PM

Hi all,

There does not seem any thread on this (tried searching with different keywords), so starting a new thread.

My Blackberry Torch 9800 keeps losing its Radio signal for no apparent reason: anything from between 15 minutes and 2 hours. The wi-fi stays on, but the network signal just goes off, so no phone calls come in.

If I go to "Manage Connections" and turn the mobile network back On again, the Rogers 3G signal comes back immediately, and the phone is good till I have the problem again - anything from a few minutes to a couple of hours later.

Have tried the usual - battery pull, update desktop software, upgrade to the latest Rogers sanctioned handheld OS, no luck.

Is this a hardware issue, and do I need to insist on a replacement?

Many thanks in advance for your help!

10-15-2011, 12:26 PM	#1
gansharma Knows Where the Search Button Is Join Date: May 2005 Location: Toronto, ON, Canada Model: 9700 Carrier: Rogers Posts: 25	Intermittent Radio Switch-off Please Login to Remove! Hi all, There does not seem any thread on this (tried searching with different keywords), so starting a new thread. My Blackberry Torch 9800 keeps losing its Radio signal for no apparent reason: anything from between 15 minutes and 2 hours. The wi-fi stays on, but the network signal just goes off, so no phone calls come in. If I go to "Manage Connections" and turn the mobile network back On again, the Rogers 3G signal comes back immediately, and the phone is good till I have the problem again - anything from a few minutes to a couple of hours later. Have tried the usual - battery pull, update desktop software, upgrade to the latest Rogers sanctioned handheld OS, no luck. Is this a hardware issue, and do I need to insist on a replacement? Many thanks in advance for your help!
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