I loaded the new HK CSL software (albeit, the same version of OS4.0) and email redirection is working fine now - 100% of all emails are being received.
The only thing I did different was not engage the Enterprise Activation from the handset. I left it connected via USB, at which point it started the Activation process and completed by the time I got back to my desk (I left for a while).
Very odd.
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