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markpin · 03-09-2014, 04:19 PM

I have used blackberry desk top to up load the OS and it works out which system to install I believe. I have also tried directly from the website and also tried finding and installing the software for my particular phone provider.

I have tried deleting the vendor file in the app loader directory, I have tried wiping with both BBSAK and also VL.

I have tried on two separate PCs each time ensuring that nothing else is going on.
I think that what happens is that once the phone is connected to the pc, it starts turning on, gets to the white screen and then it stops communicating with the pc and the whole instal crashes.

I think the phone clearly wants to go in the bin but it is a hardly used handset!

Any ideas, anyone?

03-09-2014, 04:19 PM	#8
markpin New Member Join Date: Mar 2014 Model: 9810 PIN: N/A Carrier: ee Posts: 7	Re: 9810 won't boot up I have used blackberry desk top to up load the OS and it works out which system to install I believe. I have also tried directly from the website and also tried finding and installing the software for my particular phone provider. I have tried deleting the vendor file in the app loader directory, I have tried wiping with both BBSAK and also VL. I have tried on two separate PCs each time ensuring that nothing else is going on. I think that what happens is that once the phone is connected to the pc, it starts turning on, gets to the white screen and then it stops communicating with the pc and the whole instal crashes. I think the phone clearly wants to go in the bin but it is a hardly used handset! Any ideas, anyone?
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