Attaching pics from the HH and emailing them became available only on 4.2 or 4.3 HH code and you need BES 4.1.3 for it to work. The attachment service was not designed for this in older versions. That's why RIM says to upgrade, the functinality is not there and cannot be made to work.
If you do not have TSupport the 4.1 upgrade is not free as well. It's $1000 I think for the one time upgrade but you will get the latest version.
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