In hindsight you should have had the Rogers rep put a SIM card in, turn it on and make sure basic functionality was available. A bad SIM slot perhaps? See if you can go back to Canada and get it replaced.
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--EB/ASN
9700 on 6.0.0.something, BES 4.1 on Exchange, BIS (AT&T)
Ex 8700, 8800, 8100, 8310, 9000
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