BlackBerry Forums Support Community - View Single Post - Bes 5.04 device and vendor xml not updating

JakeKole · 11-12-2013, 11:37 AM

I have bes 5.04 express and are having a problem activating some fairly new models and in the past ive had to manually update the vendor and device xml. But with 5.04 it is meant to be happening automatically, that is not working.

I found this KB22777-BlackBerry Administration Service is unable to update Device.xml and Vendor.xml automatically in BlackBerry Enterprise Server 5.0

Which basically states that it should be working automatically but gives no information on how to update manually. which is annoying, it just says contact blackberry support which require paying for support etc.

In the past i would just stick the new xml files in to the apploader folder in common files, this folder no longer exists.

Is there any way to manually update the xml files as i don't think ill be needing to do it very often, certainly not every hour anyway.

Such a simple thing like this that doesn't work gets me frustrated, especially when it was so simple before and i had no problem updating them manually every few years.

11-12-2013, 11:37 AM	#1
JakeKole Knows Where the Search Button Is Join Date: Sep 2012 Model: 8520 PIN: N/A Carrier: o2 Posts: 36	Bes 5.04 device and vendor xml not updating Please Login to Remove! I have bes 5.04 express and are having a problem activating some fairly new models and in the past ive had to manually update the vendor and device xml. But with 5.04 it is meant to be happening automatically, that is not working. I found this KB22777-BlackBerry Administration Service is unable to update Device.xml and Vendor.xml automatically in BlackBerry Enterprise Server 5.0 Which basically states that it should be working automatically but gives no information on how to update manually. which is annoying, it just says contact blackberry support which require paying for support etc. In the past i would just stick the new xml files in to the apploader folder in common files, this folder no longer exists. Is there any way to manually update the xml files as i don't think ill be needing to do it very often, certainly not every hour anyway. Such a simple thing like this that doesn't work gets me frustrated, especially when it was so simple before and i had no problem updating them manually every few years.
Offline