[NoBox]

Originally Posted by NJBlackBerry

You do realize that this is a privately owned and operated forum, not associated with BlackBerry or Research in Motion and staffed by volunteers.

The official BlackBerry support forums can be found at General Support Forums - BlackBerry Support Community Forums

Good luck.

I think this is not meant for me. But, just in case, yes I do. That is why I said I was not this site's customer. I am Blackberry's customer. That should be clear from my post content and my explicit statement. If not, it should be now.

Sites like this are useful. But they should not be a substitute for service to the buyer of a seller's products. To the extent they are needed due to lack of product support, any product, not just computers, shame on the seller.

Good customer support is expensive. But, those companies that provide a product that lives up to its' advertising and is supported by excellent customer support flourish. Those that do not, do not.