[ZombieBerry]

The plan for BlackBerry devices (BES/Enterprise for a work issued device) and (BIS for personal use) do not cost you any more than any other plan. You are being lied to.

Basic question: Set up an e-mail account. Yes, this is usually the first step. You need a BlackBerry Internet Service (BIS) plan to setup an e-mail. BlackBerry phones come with the setup icon on the homescreen, and your first issue is that you bought a used unit from someone that clearly doesn't know about BlackBerry or is trying to pull a fast on on you. Why would BlackBerry be responsible for your purchase of a used device?

BlackBerry does offer support. Unless you go through your carrier and get transferred, you will be charged for any technical support. The service agreement is with your carrier, not the individual.

- You did not properly research what the requirements were for your device.

- You need to change dealers. BTW, your problem is with your mobile dealer, and not your carrier, or BlackBerry.