CS is CS no matter what industry we're talking about. Dealing with people over the phone, trying to deal with something you can't see and might not have any clue about. Mediocre pay to have people yell at you all day long. Be nice as long as you can, then get firm (yelling won't help, usually) and just keep pushing it up the line until you get someone who has a clue. Yelling at the person who doesn't have a clue won't make them get a clue.
Quote:
Originally Posted by Shorteh
Once a customer asks for the supervisor, they by law, have to trans you to the supervisor.
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I call shenanigans. I've read a great many laws in this state and I've never seen one that says this. It may be company policy, but law? I would have to see a citation on that.
As for the best way to escalate an issue with CS (at least TMo)...I'll get back to you on that one.