The log file to look in is MAGT, look around the time the activation failed. Look for the users email address.
You listed BlackBerry Desktop Software, that is DTM. You don't need it on the BES.
If you received Activation failed there will be something in the MAGT log stating why.
Check there, I would try removing the user and then use MFC MAPI to see if the BlackBerryHandheldInfo folder still exists. If so, delete it.
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