[jibi]

i'm assuming you have uninstalled it, deleted related folders and registry entries (that were possibly not removed during uninstall), and reinstalled from scratch?

also, although its easy to point the finger at their coding, for every one issue like yours, they likely have a few thousand people without issues - its hard to blame the application in these 'less than 1%' instances.

and one last thing, RIM has always targeted the corporate-base of users - it makes them more money. however, in the height of their popularity, the gizmo caught on with the consumer market and took off. RIM has very expensive support plans that are geared towards the corporate market. T-Mobile will likely be your SOLE contact point for issues. you may want to call their Wireless Data Group (877-727-5742 is the Business Support number; ask to be transferred to the WDG directly). they may or may not allow you to be transferred, but its worth a try (if not, since you are a consumer, then try the same technique using the consumer support line).