[ladydi]

"the BES was reset on Nov 30th" is suspicious to me and if it was enterprise activated (you should have known if that happened because it requires user interaction) then it is possible that all your mail would disappear from your BB. BUT, new incoming mail from the point of the re-activation should be going to the BB and you should be able to send as well. The mail that was on there isn't going to ever repopulate. The BB allows you to send/receive mails, but it isn't a full Outlook client and won't work that way.