Quote:
Originally Posted by jdmass
I recently had a surprising and disappointing experience. I purchased a brand new Jawbone headset online and after about 2 weeks of use, the microphone portion of the headset simply stopped working.
Upon contacting Jawbone, I was told that their one year warranty only applied to the "original" owner. When I tried to argue that I was the original owner, I was told that I had not purchased from an "authorized" seller and therefore I was the second owner regardless of whether the headset had ever been used. I tried to argue the point but the person I spoke to claimed that the only authorized sellers in the U.S. were Jawbone's own online store and AT&T/Cingular. If purchased anywhere else, the warranty would not be honored. I asked to speak to a supervisor who also repeated this and would not budge an inch from this policy.
While Jawbone certainly has a right to such a policy, I find it to be seriously consumer unfriendly, since there is nothing on their website (at least that I could find) that would have led me to suspect that I was not entitled to warranty service.
I have not encountered such behavior from other vendors, and I just wanted people to be aware before considering Jawbone.
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intriguing, i just ordered a set from jawbone.com last week, it will arrive tomorrow. i assume you did not buy from jawbone direct or at&t, right ?
when i was looking at the headset on jawbone's site, there were some comments about warranty coverage that made me think about where i'd want to go to get this headset. it says that the warranty on the headset, no matter where purchased, will be covered to the extent of the seller or store selling the device. i can understand your frustration, but "reading the fine print" can save your butt in the future. Aliph's response doesn't really alarm me much, it's not a really big company, and they want tighter quality control to keep from dealing with counterfeits & the like.
when i was shopping around, i saw an unusual number of "jawbones" available on ebay who's origin was Hong Kong or China. at the price they were going for (about 80 bucks) and the claim they were genuine, i speculated a bit. to order something from another country and find you got a counterfeit item after 20 + days waiting for it to arrive really sucks. so i opted out.
financially, i could care less about paying an extra 10 or so bucks in tax or shipping or whatever, and 120 bucks for the headset really won't make much of a dent in my weekly allowance, but it's in my nature to be fickle when shopping, so that i get the best all-around deal.
i went around in circles a few times, and eventually wound up on jawbone's site, where i ordered my copy of this headset.
i recommend you contact your seller or store you bought this from, and ask to return it for another brand new or a refund.
BTW - - buyers beware - - bestbuy stores stock this headset in black. taking advantage of the cliche that the black headset is by far the coolest looking most sought after, they are retailing it at 140. the packaging looked sturdy enough that i was tempted to grab it off the hanger and smack the nearest bestbuy rep upside the head with it.