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Microsoft doesn't write crap like this
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You're correct, Microsoft doesn't write crap like this.....they write crap that's so complicated you'll have no idea what you're supposed to do!! It's not RIM's job to teach people how to set permissions in Windows/Exchange click by click, and if you can't perform those basic admin tasks then you shouldn't be setting up stuff like this, so I have to say I entirely disagree with your point.