BlackBerry Forums Support Community - View Single Post - T-Mobile Major Outage

edonin · 04-19-2007, 07:41 AM

Most of my users started working after RIM's network came back up. A small number, myself included, were in a state where wireless PIM synch worked fine in both directions, but the only Messages folder action was for Sent messages. No new messages were received on the devices since the network outage.

Deleting CMIME and resending the service books bought nada. An in-place wireless reactivation was equally useless and no absolutely no action for the users showed in the corresponding MAGT logs.

Only an account and device wipe, followed by a reinstatement and reactivation from scratch fixed the issue.

Anyone else experience similar fallout? It seems a little more than coincidence that the problem started with RIM's network fallout. I'd sure like to know the exact cause and a less intensive recovery method, but guess I should be happy that the wipe and clean reactivation worked.

04-19-2007, 07:41 AM	#149
edonin Thumbs Must Hurt Join Date: Mar 2006 Model: 8800c Carrier: Cingular Posts: 112	A Little Strange Fallout Most of my users started working after RIM's network came back up. A small number, myself included, were in a state where wireless PIM synch worked fine in both directions, but the only Messages folder action was for Sent messages. No new messages were received on the devices since the network outage. Deleting CMIME and resending the service books bought nada. An in-place wireless reactivation was equally useless and no absolutely no action for the users showed in the corresponding MAGT logs. Only an account and device wipe, followed by a reinstatement and reactivation from scratch fixed the issue. Anyone else experience similar fallout? It seems a little more than coincidence that the problem started with RIM's network fallout. I'd sure like to know the exact cause and a less intensive recovery method, but guess I should be happy that the wipe and clean reactivation worked.
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