It has been said time and again, from RIM reps and from Verizon reps, that the handheld has EV-DO capabilities built-in but not supported by firmware/OS yet. This will come within a few months. If they told you that it would not work, they are correct in stating that... Currently, it will not work. In a few more months after their next OS release that does support EV-DO, I'm sure you can call back and they will say that it does support it.
A more appropriate question would be to RIM asking if the EV-DO chip was built-in to the 7250.
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