Hey....verizon is not easy to deal with. When I first set up my BB and had a question for the in store tech....they waved me off to the 800 line after waiting at the store for 20mins(the 800 number didn't have my answer either---my IT person here att he office knew more which is usually how it works)! I have another beef with them but honestly....it's not worth my time. Their coverage is very good and that's what matters most in the long run.
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