Also with T-support you get full access to all the software (upgrades hotfixes etc)
the providers get you by telling you you can have the software/upgrade free but then pay them for their support wich is lacluster most of the time.
I would highly suggest getting t-support. you will get the software and then have support from actual RIM technicians.
PS your issue is why I am bringing the BES from the UK to the US. It was nice to get the software free the first time, but now we own the software we can get t-support for alot cheaper!
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