I have used the program JL_loader to wipe a BB that did not respond to anything. you will end up with a 507 error when done indicating all software is gone. One of the forum members made the program. It may work on yours also.
As for the replacement having other info, i would call the other user if possible and let them complain also.
do a search for the java loader program. you will get all the info on it
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Z10 on BES
Z10 on BIS
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