Checklist:
Server-side:
1) What ajaibm said: verify BESAdmin user has full exchange rights.
2) Verify all Blackberry services are running, especially "Blackberry Synchronization Service."
3) For the user in question, go to "Properties > PIM Synch" and verify "Bidirectional Synchronization" is enabled.
Device:
1) Go to "Calendar"
2) Go to "Options"
3) Verify "Wireless Synchronization" set to "Yes"
Hope this helps,
Pete
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