BlackBerry Forums Support Community - View Single Post - BES 4.1.0.40 - Enterprise activation not completing for one user

anderiv · 12-15-2006, 02:53 PM

I've had a BES 4.1 server running for several months with no complications. Before yesterday, I had 7 accounts on the server, all of which were working perfectly. Yesterday I added a new users' account and sent him the activation password. He has tried several times to go through the activation procedure, but each time, the process stalls at 11%. He *is* getting emails forwarded to his phone, but other PIM data is not being transferred.

Any ideas? He has gone through the "wipe handheld" process before starting enterprise activation and that didn't seem to help. The server says that he's "Running" and that it's communicating regularly with the device.

Thanks-
Erik

12-15-2006, 02:53 PM	#1
anderiv New Member Join Date: Jul 2006 Model: 8820 Carrier: T-Mobile Posts: 13	BES 4.1.0.40 - Enterprise activation not completing for one user Please Login to Remove! I've had a BES 4.1 server running for several months with no complications. Before yesterday, I had 7 accounts on the server, all of which were working perfectly. Yesterday I added a new users' account and sent him the activation password. He has tried several times to go through the activation procedure, but each time, the process stalls at 11%. He is getting emails forwarded to his phone, but other PIM data is not being transferred. Any ideas? He has gone through the "wipe handheld" process before starting enterprise activation and that didn't seem to help. The server says that he's "Running" and that it's communicating regularly with the device. Thanks- Erik
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