a couple of things;
1. your empolyees BB needs to be replaced - I have had my own empolyees getting signal but not recieving or sending emails even after I wiped the phone and install a new OS; turned out something broken inside the phone and once we got it replaced it was fine.
2. try downloading the latest firmware for your employees phone; wipe it out completely and load the latest firmware into it. See if you can activate the phone with EA, if it doesn't work resort to #1 and call the local dealer asap.
Andrew
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