Jibi, I feel you're pain, we're paying for tx2 and these wait times are just unacceptable. Without fail every time I've called T-Support during our maintenance window (8PM-1AM PST) I've had to spend up to an hour or more on hold at a minimum, and there's not any clear escalation path if the Tech can't resolve the issue. Not the best way to be providing support for an enterprise solution.
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