BlackBerry Forums Support Community - View Single Post - BB10 automatic sync not working while roaming in US

ChrisAuthier · 06-04-2013, 12:18 PM

Doing a Security Wipe after a software update did not fix this issue for us.

Now I am looking very closely at our Exchange server setup. We had BES Express prior to upgrading all our devices to Z10's. We made a choice to use ActiveSync initially to simplify our setup here. I uninstalled all Blackberry Server software about 2 weeks after the switch over.
I wonder if some old BES setting(s) that were not reset / cleaned with the uninstall may be causing our issues?
One thing I did notice is that on the Exchange Server EMC The ActiveSync Policy had a checkbox for "Allow Direct Push When Roaming". The ECP had the exact same checkbox, however if one was checked the other was unchecked. This seemed to be a conflict to me. This past weekend I applied SP3 to our Exchange Server and the ECP setting now says "Require Manual Synchronization when Roaming", this now makes sense to me.

I am hoping that the SP3 update now fixes our roaming issue. I wont know till someone roams. I will update then.

06-04-2013, 12:18 PM	#8
ChrisAuthier New Member Join Date: May 2013 Model: Z10 PIN: N/A Carrier: Bell Mobility Posts: 2	Re: BB10 automatic sync not working while roaming in US Doing a Security Wipe after a software update did not fix this issue for us. Now I am looking very closely at our Exchange server setup. We had BES Express prior to upgrading all our devices to Z10's. We made a choice to use ActiveSync initially to simplify our setup here. I uninstalled all Blackberry Server software about 2 weeks after the switch over. I wonder if some old BES setting(s) that were not reset / cleaned with the uninstall may be causing our issues? One thing I did notice is that on the Exchange Server EMC The ActiveSync Policy had a checkbox for "Allow Direct Push When Roaming". The ECP had the exact same checkbox, however if one was checked the other was unchecked. This seemed to be a conflict to me. This past weekend I applied SP3 to our Exchange Server and the ECP setting now says "Require Manual Synchronization when Roaming", this now makes sense to me. I am hoping that the SP3 update now fixes our roaming issue. I wont know till someone roams. I will update then.
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