[YuriyK]

Hello All,



I support around 250 blackberry users, around 50 of the users are reporting a call waiting glitch.

After about 10 RMAs with Verizon, the problem is still there with these same users. Can't see how this could be a cellular carrier issue since the audio on the phone stops working.



This is not just limited to audio while on the call but also there is no audio while dialing the number, no audio during the ringtone while the call connects and no audio on the other line after the call is connected.



How to see the issue



Scenario #1:

When on a call, another call comes in and it goes to voice mail. After hanging up the original call, a call is made to retrieve the voicemail, there is no audio on the internal or external speaker.



Scenario #2:

When on a call, another call comes in, you take the call and place the original call on HOLD. After dropping the second call, the original call drops. After this, headset speaker and speakerphone stops functioning.



Solution

Battery pull / hard reset resolves the issue temporarily. The downside to this is that the blackberry takes at least 3-5 minutes to turn back on and get back on the network.



There aren't any firmware updates available from Verizon to fix the issues.



Anyone else have same issue with their Bold?