BlackBerry Forums Support Community - View Single Post - User Migration - "ERROR: DestUserConfigIdIsAvailable, The UserId cannot be preserved"

noname · 03-16-2012, 03:34 AM

When using the Enterprise Transporter to migrate users from a source BES 4.1 SP6 configuration database to the destination BES 4.1 SP6 configuration database, the migration fails:-

(11/20 15:04:22.884):{0x0460:9} [INFO] {<user_name@domain>} Validating user data
(11/20 15:04:22.884):{0x0460:9} [ERROR] {<user_name@domain>} ERROR: DestUserConfigIdIsAvailable, The UserId cannot be preserved
(11/20 15:04:22.884):{0x0460:9} [ERROR] {<user_name@domain>} *** User has invalid data and will not be migrated ***
(11/20 15:04:22.884):{0x0460:9} [ERROR] {<user_name@domain>} Validation failed for user, TransId=2

Source: KB20191-The error "DestUserConfigIdIsAvailable, The UserId cannot be preserved" is displayed when migrating users using the BlackBerry Enterprise Transporter Tool

KB20191 suggests that the users need to be removed and re-activate. Is there any workaround? Can we amend the SQLID on the source server's user records? Anybody has this error before and found a workaround instead of having to remove the user and re-EA?

03-16-2012, 03:34 AM	#1
noname BlackBerry Extraordinaire Join Date: Sep 2005 Location: Congested Islet of "Foreign Talents" (> 45% of workforce) - Singapore. Model: Z10 OS: 10.0.0 PIN: NUKE(PAP) Carrier: Singtel Posts: 1,504	User Migration - "ERROR: DestUserConfigIdIsAvailable, The UserId cannot be preserved" Please Login to Remove! When using the Enterprise Transporter to migrate users from a source BES 4.1 SP6 configuration database to the destination BES 4.1 SP6 configuration database, the migration fails:- (11/20 15:04:22.884):{0x0460:9} [INFO] {<user_name@domain>} Validating user data (11/20 15:04:22.884):{0x0460:9} [ERROR] {<user_name@domain>} ERROR: DestUserConfigIdIsAvailable, The UserId cannot be preserved (11/20 15:04:22.884):{0x0460:9} [ERROR] {<user_name@domain>} * User has invalid data and will not be migrated * (11/20 15:04:22.884):{0x0460:9} [ERROR] {<user_name@domain>} Validation failed for user, TransId=2 Source: KB20191-The error "DestUserConfigIdIsAvailable, The UserId cannot be preserved" is displayed when migrating users using the BlackBerry Enterprise Transporter Tool KB20191 suggests that the users need to be removed and re-activate. Is there any workaround? Can we amend the SQLID on the source server's user records? Anybody has this error before and found a workaround instead of having to remove the user and re-EA? __________________ Native but 4th class citizen of a nation governed by idiots who import congestions & contention. Last edited by noname; 03-16-2012 at 03:47 AM..
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