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Originally Posted by alefiya
ok this what happened.
one evening when i picked up my blackberry to make a call,i could not hear the the voice of the person at the other end although the call had got through. i tried this a couple of times more but the same problem . i asked a friend to call me and although she could hear my voice i couldnt and i noticed that everytime i tried to make a call or recieved one my phone would reboot. i took my phone to an authorized service center and they said my phone had a hardware problem and i would get it only after 15 days. i requested them for a stand by phone since 15 days is a long time but they refused.
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No one but the "service center" can assist you with this part.
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My phone is just 2 months old.
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From where did you purchase the device? From the carrier/service provider? From some other source? Was it new or used?
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i know for sure that there was no moisture damage or any other mishandling from my side.
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So it's never, ever been exposed to ANY moisture? Even a little TINY bit? Steamy bathroom, wet hands, wet hair, rain, high humidity environment?
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I tried to contact black berry if they could help me out but i did not receive a decent response.
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As noted, RIM is not going to deal with you directly. You have to go through the service provider. But what do you mean by "i did not receive a decent response"? What does that mean?
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what am i supposed to do .
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Well, to start with, you can try giving more (explicit and detailed) information so that people can try to help you rather than just being indignant.
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i didnt like the way we customers are handled here in bangalore india.
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Again, no one here can help you with how "we customers are handled in bangalore india". Did you try talking to a manager/supervisor or someone else in charge? It's their issue.
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i met many other people at the service center itself and they all were dissatisfied with the service.is there any way we can get ourselves heard by a concerned person . does anybody know any way we can?
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You keep saying that you are "dissatisfied" but you really haven't stated exactly why. But again, no one here can help with that.