[MichaelArmstrong]

Hi Guys,

FULL TITLE - User (Users Name) can not be started, ServerDN not defined, user may restart after ScanGAL

Having a strange issue with our BES Server. We currently have the following setup:

2 x Exchange 2010 Servers
1 x BES 5.0 server (Latest updates)

We currently have two domains (DomainA and DomainB). Users mailboxes and accounts currently reside in DomainA. We are migrating user mailboxes from DomainA to DomainB using Exchange 2010 and then connecting back to the user account as a linked account. When I create a new user in DomainB I can connect a blackberry to the users account. When I move a mailbox from DomainA to DomainB I can connect a blackberry. When I migrated my mailbox from DomainA to DomainB I am unable to connect my blackberry to the exchange account.

I have checked that our BESAdmin account has send as permissions on the account and mailbox databaseas well as the Excahgne Organisation View only role. When I attempt to active my blackberry agains the BES server the mail arrives in my inbox but is not processed. When checking the MAGT logs I see the following:

[20000] (02/14 13:11:20.658):{0x19F0} RIM_HrResolveProxysFromDN - ResolveNamesMAPI failed from -2147221233
[30041] (02/14 13:11:20.658):{0x19F0} Starting handheld for Michael Armstrong
[30463] (02/14 13:11:20.670):{0x19F0} User Michael Armstrong can not be started, ServerDN not defined, user may restart after ScanGAL
[20154] (02/14 13:11:20.670):{0x19F0} User Michael Armstrong not started

I've been searching for the last two days on this and can't find anything that could be casuing it. Any help?

Michael