Re: BES problem "Still handled by desktop"
"Still handled by desktop" means that BES thinks the user's device is currently set up with Desktop Redirector on the user's PC.
I would suggest checking with the user to see if they ever attempted to use Desktop Redirector on any of their PCs. If so, delete it.
You will also likely need to remove any [Desktop] service books and/or do a manual wipe on the handheld before trying to activate on BES.
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