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Mordred · 01-12-2011, 10:51 PM

I have found the solution to fix this...

My wife has a BB 8520 AT&T that I tried to update to 5.0.0.822 and it was hanging / crashing / freezing up on orange startup screen.

The problem? SIMPLE. Remove the AT&T myWireless Mobile application from the smartphone.

IF you haven't updated and you want to update to 5.0.0.822, remove myWireless FIRST. if you are already hanging up... then do the following:

1. Battery pull
2. As soon as you see the red light go out, press and HOLD the escape key until loaded, for a SAFE MODE phone bootup. You will receive a message telling you that you are in safe mode. Select OK to continue.
3. Remove AT&T MyWireless Mobile App
4. Battery pull again.
5. You're welcome.

I spent a few hours looking for an answer to this... and here it is.

Hope this helps. It helped ME.

01-12-2011, 10:51 PM	#8
Mordred New Member Join Date: Jan 2011 Model: 9630 PIN: N/A Carrier: Sprint Posts: 1	Re: 5.0.0.822 hangs at AT&T logo I have found the solution to fix this... My wife has a BB 8520 AT&T that I tried to update to 5.0.0.822 and it was hanging / crashing / freezing up on orange startup screen. The problem? SIMPLE. Remove the AT&T myWireless Mobile application from the smartphone. IF you haven't updated and you want to update to 5.0.0.822, remove myWireless FIRST. if you are already hanging up... then do the following: 1. Battery pull 2. As soon as you see the red light go out, press and HOLD the escape key until loaded, for a SAFE MODE phone bootup. You will receive a message telling you that you are in safe mode. Select OK to continue. 3. Remove AT&T MyWireless Mobile App 4. Battery pull again. 5. You're welcome. I spent a few hours looking for an answer to this... and here it is. Hope this helps. It helped ME.
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