[pinhead]

I started having a similar issue as soon as I bought my 9700. As others have said, it may be related to having more than one contact entry for the same number, such as duplicates with slight name or company variations, or the manner in which the contact numbers were saved. This did not pose a problem on my 8900 or other previous BlackBerry devices. Also, I sync my Touch Pro2 and Nexus One with that Outlook list now...neither has an issue. I have just under a thousand contacts saved and refuse to go through all of them to make changes. I find it easier to change phones.