I would just check the settings on both of those accounts to verify HTML is enabled and then try sending bolded or colored text to the device.
The device cannot compose HTML messages, just read HTML messages.
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The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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