My trackball problem was with horizontal scrolling. It took quite a bit of negotiating with Sprint to send me a brand new unit instead of a refurb. I was a few weeks past the 30 days. Since I have received the phone last week it is working perfectly. The trackball seems much tighter, doesn't float around. By the way the battery door is nice and tight. My wife's phone is now having severe horizontal tracking problems and it will have to be returned. I will only accept a new phone however. We bought these phones from Sprint over the phone in July.
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