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Old 03-31-2009, 10:45 AM   #130
arieltf
Talking BlackBerry Encyclopedia
 
Join Date: May 2008
Location: Fort Collins, CO
Model: Z10
OS: 10.0.9.42
PIN: N/A
Carrier: Verizon Wireless
Posts: 348
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Quote:
Originally Posted by TNH Rocks View Post
Go to each of your email folders, open them up so as to read your mail. Click the blackberry button and scrol down to options. In email reconciliation youll find: delete on: click on that and change to prompt and save and thats it. I have Verizon and dont know if this is the same for all carriers.
I'm having the same problem. I've done as instructed above for each email folder. They are all setup as "Delete on: Prompt", however, only a couple of them actually come up with the choices: On Mailbox & Handheld, On Handheld, and Cancel.

I've logged on the BIS server and enabled "Synchronize deleted items between this mailbox and my device." to see if that would work.

I've tried sending my Service Books again.

I've tried a battery pull.

I've tried deleting the email accounts (that weren't giving me the delete choices) and adding them again. I've even waited a day before adding them again.

Nothing seems to work to enable the delete choices on all my email accounts.

I used to have the delete choices on all my email accounts before I upgraded to OS 4.5.0.77. Hopefully, it will work when Verizon releases the next OS update.

It's very frustrating.

--Ariel
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