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Originally Posted by Inphektion
edit: and i hesitate to do the KB steps as it says for exch 03 and I think this shouldn't happen and I doubt if everyone applied the reg changes in that KB.
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don't do that, the hotfix and registry setting go on the BES server.
that is where you have a MAPI client connecting as a service right...
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Originally Posted by MSKB
CAUSE
During the shutdown of a global catalog server, when the Exchange 2003 server tries to locate a new global catalog server, the Kerberos Key Distribution Center (KDC) service returns the KDC_ERR_PRINCIPAL_UNKNOWN error code to the Exchange 2003 server. Then, the Exchange 2003 server passes a failed credentials error back to the MAPI program. This behavior causes the connection to stop using process credentials and to enter a user credentials state. However, the user credentials state will fail when the MAPI program is running as a service. This failure occurs because the MAPI program cannot prompt for credentials.
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