The customer had indeed selected the USPS Priority Mail International shipping option from USA to Canada. As the USPS website clearly states, packages are estimated at 6-10 business days (actual time varies). This time can be extended due to customs regulations and inspections. Also, these items are shipped in the USPS Priority Mail International Flat Rate envelope to limit total costs to the customer. Unfortunately, this option does not provide tracking for the item, again as stated clearly on the USPS website. We have instructed the customer to contact their local post office and USPS regarding this package. The customer disregarded our suggestion. If the customer had gone through the proper steps requested, we would have been more than happy to re-send a new case out to them at no additional charge.
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