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Search: Posts Made By: kapasaca
Forum: BES Admin Corner 03-23-2010, 10:08 AM
Replies: 15
Views: 6,402
Posted By kapasaca
we've come across this issue as well a couple of...

we've come across this issue as well a couple of times now.
The RIM KB explains what to do, but isn't really clear I think.

there should be three reg keys (mapi profile's)

BlackBerryServer...
Forum: BES Admin Corner 10-22-2009, 06:45 AM
Replies: 3
Views: 3,195
Posted By kapasaca
try this link and see if the guide helps you ...

try this link and see if the guide helps you

http://www.pocketmailsupport.com/phpBB3/viewtopic.php?f=4&t=120
Forum: BES Admin Corner 09-29-2009, 04:57 AM
Replies: 0
Views: 676
Posted By kapasaca
SBS2003 with BPS4.1.4 OWA problem

Hi.

ever heard of the problem that OWA isn't reachable anymore (internally and externally) after a BES install (when the services start)?

we tried almost everything, including switching...
Forum: BES Admin Corner 04-29-2009, 02:50 AM
Replies: 9
Views: 3,424
Posted By kapasaca
just try an use the DSACLS tool again. also...

just try an use the DSACLS tool again.
also check the mailbox limit on that user (close o the limit? )

tool can be found here...http://www.pocketmailsupport.com/phpBB3/download/file.php?id=7

...
Forum: BES Admin Corner 05-28-2008, 08:42 AM
Replies: 1
Views: 4,369
Posted By kapasaca
on the following link there's a tool which...

on the following link there's a tool which collects all information about GW for the BES.
I had a customer with trouble switching from oapi to soap and he found the answer looking through the...
Forum: BES Admin Corner 05-25-2008, 06:18 AM
Replies: 2
Views: 1,806
Posted By kapasaca
do you have multiple PO's (post office) ? every...

do you have multiple PO's (post office) ?
every PO should of course be fully trusted with the BBserver.
is your address hidden from the other users?
It normally can't be a rights issue like in...
Forum: BES Admin Corner 05-25-2008, 06:13 AM
Replies: 8
Views: 6,223
Posted By kapasaca
BES just doesn't install on a 64bit machine. so...

BES just doesn't install on a 64bit machine.
so it shouldn't work on it.

installing a BES on the same server as exchange I've seen and done many time (just don't put many users on it (10-15 max)
Forum: BES Admin Corner 05-22-2008, 01:00 PM
Replies: 6
Views: 2,350
Posted By kapasaca
most likely now is that the permissions are off. ...

most likely now is that the permissions are off.

check AD and open up the affected user, tab security and see if the BESAdmin user is in there.
It should have the "send as"checked as allow on...
Forum: BES Admin Corner 05-22-2008, 04:28 AM
Replies: 6
Views: 2,350
Posted By kapasaca
BlackBerry Search Results...

BlackBerry Search Results (http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB04157&sliceId=SAL_Public&dialogID=135492664&stateId=0%200%2062225588)

especially cause...
Forum: BES Admin Corner 05-22-2008, 04:21 AM
Replies: 9
Views: 2,710
Posted By kapasaca
check the ping response time between the BES and...

check the ping response time between the BES and SQL server.

don't really have other ideas, but a customer of us once had this problem as well, RIM couldn't find the answer, but they only had the...
Forum: BES Admin Corner 05-22-2008, 04:16 AM
Replies: 2
Views: 2,683
Posted By kapasaca
nope, sorry. but you could do a enterprise...

nope, sorry.
but you could do a enterprise activation on one address and have the user create a BIS account as well for the second (needs to be OWA accessable)

so BES and BIS
Forum: BES Admin Corner 05-21-2008, 08:10 AM
Replies: 4
Views: 1,613
Posted By kapasaca
check whether the activation email (the one that...

check whether the activation email (the one that is send from the BB when you type the email address and password that was provided in the email) ends up in the user's inbox.

if the email arrives...
Forum: BES Admin Corner 05-20-2008, 05:10 AM
Replies: 4
Views: 1,010
Posted By kapasaca
take a look at the following article, it might...

take a look at the following article, it might help you

• View topic - moving to 2nd BBserver using the same database (http://www.pocketmailsupport.com/phpBB3/viewtopic.php?f=4&t=55)
Forum: BES Admin Corner 05-12-2008, 02:33 AM
Replies: 3
Views: 4,163
Posted By kapasaca
well, you could try to manually delete the user...

well, you could try to manually delete the user from the DB.

open command promt:

osql -S [servernaam] -E


1>Use BESMgmt

2>Select DisplayName, ID from dbo.UserConfig
Forum: BES Admin Corner 05-08-2008, 05:40 AM
Replies: 1
Views: 5,983
Posted By kapasaca
check if your BB service account is still a local...

check if your BB service account is still a local admin. (different location on a DC as to a member server)
run the latest sp for the bes again with the bb service account and see if it clears the...
Forum: BES Admin Corner 05-08-2008, 05:36 AM
Replies: 19
Views: 3,496
Posted By kapasaca
i have asked RIM about the 2000 user limit for a...

i have asked RIM about the 2000 user limit for a BES and they say 2000 is the limit on a BES. Their website shows the same.

BlackBerry - BlackBerry Professional Software...
Forum: BES Admin Corner 05-08-2008, 02:26 AM
Replies: 131
Views: 58,799
Posted By kapasaca
We have this escallated within RIM as well and...

We have this escallated within RIM as well and yes they say it won't be fixed until 4.1.5mr1

as a work around they provide the following KB article, but i'm not sure this will work reading the...
Forum: BES Admin Corner 05-06-2008, 05:57 AM
Replies: 2
Views: 1,222
Posted By kapasaca
what does your environment look like? check...

what does your environment look like?

check the mapi32.dll version (1.0 means outlook is/was installed and means trouble)
Forum: BES Admin Corner 05-06-2008, 05:12 AM
Replies: 4
Views: 7,588
Posted By kapasaca
that was the obvious thing to do yes, considering...

that was the obvious thing to do yes, considering the following:

rs/cn=DCEX/cn=Microsoft Private MDB.
Patrick's Mailbox opened successfully.
Root Folder opened successfully.
Failed to create a...
Forum: BES Admin Corner 05-06-2008, 04:44 AM
Replies: 3
Views: 1,540
Posted By kapasaca
do you run full SQL? we've had problems with...

do you run full SQL?

we've had problems with activation when the BESAdmin had a little too many right assigned on SQL.

What rights on the SQLserver does the BESAdmin need to access and...
Forum: BES Admin Corner 05-06-2008, 04:35 AM
Replies: 5
Views: 4,523
Posted By kapasaca
you know BES i.c.w. Groupwise only deletes mail...

you know BES i.c.w. Groupwise only deletes mail (reconcile) once a day when in o-api mode?
Forum: BES Admin Corner 04-27-2008, 07:13 AM
Replies: 19
Views: 3,496
Posted By kapasaca
a BES can hold upto 2000 users by license. ...

a BES can hold upto 2000 users by license.

The theoretical max is a 1000 users for MSDE but MSDE performance needs to be monitored when there are a couple of hundred users or more than 2 Exchange...
Forum: BES Admin Corner 04-27-2008, 05:31 AM
Replies: 3
Views: 1,669
Posted By kapasaca
agree, but a wipe doesn't even remove the it...

agree, but a wipe doesn't even remove the it policy.
so activate on the BES again and assign default policy which allows bluetooth usage, than switch to BIS
Forum: BES Admin Corner 04-27-2008, 04:54 AM
Replies: 8
Views: 2,201
Posted By kapasaca
what error is displayed on the blackberry when...

what error is displayed on the blackberry when trying to activate?
is GPRS or EDGE in capital letters on the blackberry phone?

try to follow the activation email that's sent from the blackberry....
Forum: BES Admin Corner 04-22-2008, 09:42 AM
Replies: 9
Views: 6,688
Posted By kapasaca
this could be your answer when all others options...

this could be your answer when all others options failed...

one of our customers had the same problem and the more obvious resolutions didn't work

• View topic - [MAPI 1.0 -...
Forum: BES Admin Corner 04-06-2008, 01:43 PM
Replies: 13
Views: 3,050
Posted By kapasaca
cached mode will delay the reconciliation, not...

cached mode will delay the reconciliation, not stop it (normally)

user should be able to trigger the reconcile now (menu--messages--menu button and reconcile now.
is that still working for them?...
Forum: BES Admin Corner 03-31-2008, 09:04 AM
Replies: 35
Views: 4,359
Posted By kapasaca
i'm sorry to those who might get confused. i...

i'm sorry to those who might get confused.
i work on many servers and do installations as well, but never encountered this setup.
i've asked RIM to elabored on this setup for me, because i sure...
Forum: BES Admin Corner 03-31-2008, 08:21 AM
Replies: 35
Views: 4,359
Posted By kapasaca
well, just tell me, are both BES' connected to...

well, just tell me, are both BES' connected to the exact same DB (BESMgmt)?
because this just isn't possible.
The same SQL server or instance is possible, but not with the same DB name.

when you...
Forum: BES Admin Corner 03-31-2008, 08:03 AM
Replies: 35
Views: 4,359
Posted By kapasaca
hmmm, i disagree, they can't both have their own...

hmmm, i disagree, they can't both have their own SRP if you want it to work the way you want.
you can however have a second BES (keep it down until the other server crashes) with the same SRP and...
Forum: BES Admin Corner 03-31-2008, 07:48 AM
Replies: 35
Views: 4,359
Posted By kapasaca
why do you have two BES and one DB? i prosume...

why do you have two BES and one DB?
i prosume they both have the same SRP id and SRP auth key? (otherwise you wouldn't be able to move users without re-activating them again)
and if you do have the...
Forum: BES Admin Corner 03-31-2008, 07:42 AM
Replies: 5
Views: 1,087
Posted By kapasaca
just try running handheldcleanup.exe on the...

just try running handheldcleanup.exe on the BBserver.

• View topic - BB server tools (http://www.pocketmailsupport.com/phpBB3/viewtopic.php?f=4&t=17)
Forum: BES Admin Corner 03-31-2008, 07:35 AM
Replies: 7
Views: 1,783
Posted By kapasaca
did you wipe it before activating on a different...

did you wipe it before activating on a different BES?
it could also be that it HAD BIS and BES services active and now only BES and the BIS service books are still in the phone. (that's why you...
Forum: BES Admin Corner 03-31-2008, 07:16 AM
Replies: 7
Views: 1,783
Posted By kapasaca
Unable to send email message replies using a...

Unable to send email message replies using a different service than the email message was received on

--------------------------------------------------------------------------------
Doc ID :...
Forum: BES Admin Corner 03-25-2008, 05:38 AM
Replies: 8
Views: 2,331
Posted By kapasaca
this sounds to be right!

this sounds to be right!
Forum: BES Admin Corner 03-24-2008, 03:45 PM
Replies: 7
Views: 9,820
Posted By kapasaca
maybe the it policy wasn't updated well. best...

maybe the it policy wasn't updated well.
best thing to get rid of it is too wipe the handheld and activate the user again on the bes.
Forum: BES Admin Corner 03-24-2008, 12:40 PM
Replies: 24
Views: 5,346
Posted By kapasaca
these are the guidelines.. microsoft e.g. says...

these are the guidelines..
microsoft e.g. says you shouldn't move above 1gb on a outlook profile, still many users do without problems
Forum: BES Admin Corner 03-24-2008, 03:19 AM
Replies: 8
Views: 1,722
Posted By kapasaca
good to hear you got it working anyway!!

good to hear you got it working anyway!!
Forum: BES Admin Corner 03-23-2008, 04:10 PM
Replies: 1
Views: 982
Posted By kapasaca
if possible it should be under field mapping....

if possible it should be under field mapping. here you can define what fields get synced from the contacts.
Forum: BES Admin Corner 03-23-2008, 04:07 PM
Replies: 3
Views: 1,023
Posted By kapasaca
hard to tell what's wrong. quickest way would...

hard to tell what's wrong.
quickest way would be to install the latest sp (https://www.blackberry.com/Downloads/entry.do?code=7B66B4FD401A271A1C7224027CE111BC) for the BES under the BESAdmin...
Forum: BES Admin Corner 03-23-2008, 03:57 PM
Replies: 16
Views: 10,368
Posted By kapasaca
cdo.dll must be equally new or newer on the...

cdo.dll must be equally new or newer on the BBserver.
In your case you need to copy the cdo.dll v 6.0.6603.0 to the BBserver and register it. start run --> regsvr32 "location of the cdo.dll"

this...
Forum: BES Admin Corner 03-23-2008, 02:19 PM
Replies: 14
Views: 2,247
Posted By kapasaca
if that help didn't work for you, just put the...

if that help didn't work for you, just put the right on the employee itself.
not on the domain or OU, just that employee.

it doesn't sound like a rights issue, it is, you just have some template...
Forum: BES Admin Corner 03-23-2008, 02:14 PM
Replies: 24
Views: 5,346
Posted By kapasaca
Bes express 15 users max (than you need an...

Bes express 15 users max (than you need an upgrade key to full bes)
Bes professional max 30 users (than you need an upgrade key to full bes)
Full Bes limitless, but on MSDE you shouldnt go higher...
Forum: BES Admin Corner 03-23-2008, 02:07 PM
Replies: 6
Views: 1,730
Posted By kapasaca
just to be sure, check for the stats on one bb...

just to be sure, check for the stats on one bb user.
check filtered messages and let that person from which mail isn't forwared to the phones send a message to the user that you checked the stats...
Forum: BES Admin Corner 03-23-2008, 02:03 PM
Replies: 7
Views: 1,879
Posted By kapasaca
if GPRS is in capital lettersd, your subscription...

if GPRS is in capital lettersd, your subscription should be fine.

When sending an email wirelessly, what's the error message you get in that email. (open up the unsend mail and scroll up a read...
Forum: BES Admin Corner 03-23-2008, 01:59 PM
Replies: 9
Views: 4,614
Posted By kapasaca
how are messages deleted? shift delete or normal...

how are messages deleted? shift delete or normal delete?
deleted by someone else controlling your mailbox (secretary)?

hard deletes aren't recognized in the standard configuration.
you can turn...
Forum: BES Admin Corner 03-23-2008, 01:50 PM
Replies: 8
Views: 2,331
Posted By kapasaca
it's hard to tell you what goes wrong. When you...

it's hard to tell you what goes wrong.
When you send an email with your BB (wireless) and get a red X in front of the message, open that message and scroll up to the top.
You'll see an error...
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