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Search: Posts Made By: Debau
Forum: BES Admin Corner 10-03-2007, 09:49 AM
Replies: 2
Views: 1,008
Posted By Debau
Thanks, I'll try the 4.1.0.529. We have found...

Thanks, I'll try the 4.1.0.529. We have found that if we upgrade to 4.2.x.x on the 8700 MDS will not run. We use MDS to deploy and run several custom made apps.

RIM never gave me a solution...
Forum: BES Admin Corner 10-02-2007, 01:04 PM
Replies: 2
Views: 1,008
Posted By Debau
Angry Keyboard Lock on 8700, 8300, and 8800's

We have an issue with most of our devices. The keyboard lock icon does not work as expected! When you click that icon, you get an hour glass, and then the regular menu screen. It does not lock the...
Forum: General 8100 Series Discussion - Pearl 08-20-2007, 09:47 AM
Replies: 0
Views: 635
Posted By Debau
All messages are shown as being in a folder

My user's Pearl shows all of his messages as being in a folder. Even if he hasn't opened them or touched them in anyway yet. He also can not delete them from his Pearl. His OS version is 4.2.1.94....
Forum: General Legacy Device Discussion 08-09-2007, 12:39 PM
Replies: 12
Views: 8,936
Posted By Debau
I am trying to wipe back to factory spec. Get...

I am trying to wipe back to factory spec. Get rid of everything put what it came with, I don't want any 3rd party apps.

How do I do this?
Forum: General Legacy Device Discussion 08-09-2007, 07:41 AM
Replies: 2
Views: 1,009
Posted By Debau
I am having to downgrade the devices from...

I am having to downgrade the devices from 4.2.1.96 to 4.1.0.377 to get my apps loaded and MDS running correctly!

I have opened a ticket with RIM, but no one has bothered to get back to me yet.
Forum: General Legacy Device Discussion 08-07-2007, 08:11 AM
Replies: 153
Views: 30,839
Posted By Debau
I have issues with this release on the 8700, they...

I have issues with this release on the 8700, they are AT&T devices.

They will not successfully load MDS Runtime, or custom apps that my company has developed and rolled out. I now have 6...
Forum: General Legacy Device Discussion 08-07-2007, 07:59 AM
Replies: 2
Views: 1,009
Posted By Debau
Did you find a solution to this? I have the...

Did you find a solution to this?

I have the same issue. My BES is in house, I am the admin.

I only have this problem on the 8700's with version 4.2.1.96. My other 8700's and other model's...
Forum: BES Admin Corner 07-30-2007, 10:12 AM
Replies: 0
Views: 625
Posted By Debau
Blackberry Manager MDS Runtime Users

From BlackBerry Manager in the MDS section, how do you delete a user? I have lines that have a PIN, but no user. I suspect it happens when a users switches devices. How do you delete these...
Forum: BES Admin Corner 06-29-2007, 07:57 AM
Replies: 2
Views: 658
Posted By Debau
Funny MDS Runtime issue

I have a user that has MDS Runtime installed on his 7130c. I can see it on the server in his device properties, and I can see it in Advanced Options on his device...however...it does not appear as...
Forum: General 8300 Series Discussion - Curve 06-26-2007, 10:28 AM
Replies: 0
Views: 637
Posted By Debau
MDS Activation woes

I have a user with a new 8300. We can't get MDS to activate. We have removed and re-added. We have wiped the device and re-loaded....

MDS Activation shows up as inactive in the Advanced...
Forum: BES Admin Corner 05-23-2007, 08:00 AM
Replies: 2
Views: 642
Posted By Debau
Thanks! I'll look into that.

Thanks! I'll look into that.
Forum: BES Admin Corner 05-23-2007, 07:53 AM
Replies: 2
Views: 642
Posted By Debau
Personal Email

Is there a way, to block a user from setting up Personal Email on their device.

These are corporate devices, not personal. I have looked through the IT Policies, and maybe just missed it.
...
Forum: General Legacy Device Discussion 04-13-2007, 01:01 PM
Replies: 2
Views: 993
Posted By Debau
Battery swap question

Can the battery from one model, example an 8700, be used in the 7100g or another model?

Thanks
Forum: BES Admin Corner 04-11-2007, 02:37 PM
Replies: 8
Views: 1,621
Posted By Debau
Are you referring to your personal address book...

Are you referring to your personal address book or the server address book?
Your personal address book would have to be replicated to the server.
The server address book is access by doing a...
Forum: BES Admin Corner 03-09-2007, 08:27 AM
Replies: 1
Views: 2,281
Posted By Debau
Exclamation BB Messaging Agent Errors in Win Event Viewer

Can anyone point me in the right direction to eliminate this error in the Application view of Windows Event Viewer on the BES?

Event Type: Error
Event Source: BlackBerry Messaging Agent XXXXX...
Forum: BES Admin Corner 02-28-2007, 03:17 PM
Replies: 5
Views: 1,062
Posted By Debau
Thanks, But mine is not a password issue. I...

Thanks,

But mine is not a password issue. I have installed the certificate, and logged in. I get the same error.
Forum: BES Admin Corner 02-28-2007, 02:36 PM
Replies: 5
Views: 1,062
Posted By Debau
Was this ever resolved? We have the same message...

Was this ever resolved? We have the same message and problem.
Forum: BES Admin Corner 02-26-2007, 03:34 PM
Replies: 5
Views: 2,423
Posted By Debau
Did you ever get this solved? We are having...

Did you ever get this solved? We are having similar if not the same issue.

Thanks
Forum: BES Admin Corner 02-23-2007, 02:45 PM
Replies: 8
Views: 895
Posted By Debau
Angry And....entry created on device, is one hour later...

And....entry created on device, is one hour later then what is sent back to my Notes client...LOVELY!
Forum: BES Admin Corner 02-23-2007, 02:36 PM
Replies: 8
Views: 895
Posted By Debau
On further thought...I don't know that my Domino...

On further thought...I don't know that my Domino server OS has been patched! Perhaps that is my issue.
Forum: BES Admin Corner 02-23-2007, 02:35 PM
Replies: 8
Views: 895
Posted By Debau
I set mine ahead. I have a calendar entry for...

I set mine ahead. I have a calendar entry for March 12 that is wrong, I created it in my Notes client after I applied the device patch. When I set my calendar ahead, the calendar entry still shows...
Forum: BES Admin Corner 02-23-2007, 02:29 PM
Replies: 6
Views: 1,269
Posted By Debau
Domino problem...I created a calendar entry in...

Domino problem...I created a calendar entry in Notes for March 12 at 8AM, it shows on the blackberry as 9AM! The device is a 7130c, that has the latest OS, and the DST patch installed. The BES is...
Forum: BES Admin Corner 02-23-2007, 11:12 AM
Replies: 53
Views: 11,513
Posted By Debau
Page 4, first topic of the Blackberry Enterprise...

Page 4, first topic of the Blackberry Enterprise Server Version 4.1 Service Pack 3 for IBM Lotus Domino states Device Software of 4.2.0 or later.
Forum: BES Admin Corner 02-23-2007, 11:09 AM
Replies: 53
Views: 11,513
Posted By Debau
We upgraded to 4.1.3 last night. So far only one...

We upgraded to 4.1.3 last night. So far only one of my devices is patched, and that is a brand new 8800 that we got from a consultant on Wednesday. Even my Pearls are not showing as patched...
Forum: BES Admin Corner 02-23-2007, 09:11 AM
Replies: 15
Views: 3,543
Posted By Debau
THANKS! That worked like a charm!

THANKS! That worked like a charm!
Forum: BES Admin Corner 02-22-2007, 01:34 PM
Replies: 15
Views: 3,543
Posted By Debau
I get the same error message, and I am running it...

I get the same error message, and I am running it on the server that has the SQL db's!
Forum: BES Admin Corner 02-21-2007, 02:37 PM
Replies: 236
Views: 37,228
Posted By Debau
Hey, I read those, but still getting the...

Hey,

I read those, but still getting the message. I am not sure what <-dbauth> should be.

I am upgrading my server to 4.1.3 tomorrow, today is reading the docs day. I was looking over this...
Forum: BES Admin Corner 02-21-2007, 11:02 AM
Replies: 236
Views: 37,228
Posted By Debau
Does anyone have instructions on how to run the...

Does anyone have instructions on how to run the DST2007Query.exe? I am having one of those days!!

Does it have to run on the BES server? Or can it run from a client. I get "access denied" error...
Forum: BES Admin Corner 02-21-2007, 09:42 AM
Replies: 10
Views: 1,415
Posted By Debau
For the DST piece, my documentation for a Domino...

For the DST piece, my documentation for a Domino server states that it only applies to devices that are 4.2.0 are later.

Is this different for Exchange?

I would assume by this I will still...
Forum: General 8100 Series Discussion - Pearl 02-14-2007, 10:39 AM
Replies: 2
Views: 1,016
Posted By Debau
Thanks, we did that. Reconcile Now was missing,...

Thanks, we did that. Reconcile Now was missing, Enterprise Activation brought that back, but not the email.
Forum: General 8100 Series Discussion - Pearl 02-14-2007, 10:33 AM
Replies: 2
Views: 1,016
Posted By Debau
Missing email after upgrade to OS

I upgraded a users Pearl to the newest OS. We have found that the email he received while the Pearl was upgrading is missing from his Pearl. He has the email in his Lotus Notes. Reconcile Now does...
Forum: General 8100 Series Discussion - Pearl 02-14-2007, 10:29 AM
Replies: 10
Views: 990
Posted By Debau
I just encountered that problem after an OS...

I just encountered that problem after an OS upgrade. I manually ran Enterprise Activation and that cleared up the problem for me.
Forum: General 8100 Series Discussion - Pearl 02-01-2007, 11:07 AM
Replies: 5
Views: 819
Posted By Debau
Check that you are not out of memory.

Check that you are not out of memory.
Forum: BES Admin Corner 01-31-2007, 02:46 PM
Replies: 236
Views: 37,228
Posted By Debau
Thanks, I thought it was just me and my inept...

Thanks, I thought it was just me and my inept typing skills when the password box came up!
Forum: BES Admin Corner 01-31-2007, 02:40 PM
Replies: 236
Views: 37,228
Posted By Debau
Thanks, but for now I was looking for the device...

Thanks, but for now I was looking for the device patch, so that we can test sending it wirelessly.
Forum: BES Admin Corner 01-31-2007, 02:13 PM
Replies: 236
Views: 37,228
Posted By Debau
Has anyone been able to log in and download the...

Has anyone been able to log in and download the DST stuff? It won't take my usual blackberry.com support password!

Thanks
Forum: General Legacy Device Discussion 01-18-2007, 08:40 AM
Replies: 0
Views: 664
Posted By Debau
Question 7100g keyboards

Has anyone noticed problems with their 7100g keyboards? I have had several users return them to me, because the keys stop working. I have had to return them to Cingular for new ones.

I have...
Forum: General 8100 Series Discussion - Pearl 01-08-2007, 03:49 PM
Replies: 50
Views: 3,520
Posted By Debau
SanFrancisco, Yes...that may be the problem. But...

SanFrancisco, Yes...that may be the problem. But we all know that people want the latest and greatest, regardless of who it is marketed to!!

My sales reps want to be the first to have the new...
Forum: General 8100 Series Discussion - Pearl 01-08-2007, 03:20 PM
Replies: 50
Views: 3,520
Posted By Debau
I am also the Domino Admin, with 300+ Lotus Notes...

I am also the Domino Admin, with 300+ Lotus Notes email and database users. Blackberry's were added to my job description after I started. BES runs on the Domino server, so it came to me!

Until...
Forum: General 8100 Series Discussion - Pearl 01-08-2007, 02:53 PM
Replies: 3
Views: 22,981
Posted By Debau
Thanks, Correct...all it gets is the...

Thanks,

Correct...all it gets is the spinning hour glass. This is not the first Pearl issue I have had, because of the number I am rolling out, I have been given permission by management to send...
Forum: General 8100 Series Discussion - Pearl 01-08-2007, 02:50 PM
Replies: 50
Views: 3,520
Posted By Debau
As a Blackberry Admin with almost 100 new users,...

As a Blackberry Admin with almost 100 new users, on a Domino BES. I can honestly say that the Pearl has caused me more troubles then the 8700 and the 7100's that I have rolled out.

I had a Pearl...
Forum: General 8100 Series Discussion - Pearl 01-08-2007, 10:23 AM
Replies: 3
Views: 22,981
Posted By Debau
Angry App Error 200

Has anyone been able to overcome the "app error 200" message? This is a brand new Pearl, first Enterprise Activation, about 81% into Activation, it gave the error.

Rebooted it numerous times, it...
Forum: BES Admin Corner 01-04-2007, 08:52 AM
Replies: 3
Views: 1,300
Posted By Debau
The Domino install is a standard install. How...

The Domino install is a standard install. How you create the server id depends on how you are going to put this server in your network. Will this BES server be in the same domain as your mail...
Forum: BES Admin Corner 01-02-2007, 09:21 AM
Replies: 2
Views: 696
Posted By Debau
Happy New Year NoName, There are no errors...

Happy New Year NoName,

There are no errors in the logs or Event Viewer.

I have a bit more information. Most of the time, it happens when a remote command to reboot the Windows 2003 server is...
Forum: BES Admin Corner 12-28-2006, 09:25 AM
Replies: 2
Views: 696
Posted By Debau
Unhappy Server Times

Happy Holidays!

I have two servers that control my Domino and BES environment. The main Domino server is an AS400 V5R2 running Domino 6.5.4 FP2. The BES is a Windows 2003 server running Domino...
Forum: BES Admin Corner 12-01-2006, 11:52 AM
Replies: 9
Views: 1,868
Posted By Debau
Did you make sure his email settings on the...

Did you make sure his email settings on the device was set to Yes for Auto more?
Forum: BES Admin Corner 12-01-2006, 09:45 AM
Replies: 6
Views: 1,094
Posted By Debau
freeloader why are you replicating the user's...

freeloader why are you replicating the user's mail files? We run a separate bes server, the only thing that replicates is the server's names.nsf, as the bes is in the same domain as the mail server....
Forum: BES Admin Corner 11-09-2006, 09:51 AM
Replies: 6
Views: 814
Posted By Debau
Thanks Silver_2000 I checked the log on...

Thanks Silver_2000

I checked the log on properties. It is set to be the same as the other Bes services. The other services start properly.

I am going to have my network guy look at that...
Forum: BES Admin Corner 11-08-2006, 10:54 AM
Replies: 6
Views: 814
Posted By Debau
Dispatcher and Policy Services don't restart

When I reboot my Windows 2003 server, running a Domino 6.5.5 server, the Dispatcher and Policy services don't restart. I have to manually restart them.

Does anyone have this issue? Or a fix? It...
Forum: BES Admin Corner 08-31-2006, 02:51 PM
Replies: 5
Views: 1,922
Posted By Debau
Hey guys, This user is on a BES with 60...

Hey guys,

This user is on a BES with 60 other users, he is the only one with this issue. I"ll check his handheld settings again, they should be the same as everyone elses. He is not a user that...
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